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Terms of Service

Process

Rental orders all start as quotations. One Stop Party Rentals will produce a quotation for you which will be sent to you by email for review. It is your responsibility to confirm correct inventory descriptions, quantities, event/delivery address, delivery or self-pick up date and time, driver pick-up date and time. Items are NOT reserved for you at this time.

To confirm your rental order please provide a valid credit on file. Once a credit card has been assigned for a specific quotation and a 20% non-refundable deposit has been paid, this quotation becomes a reservation, and the rental inventory is held/reserved for your rental order. Order changes are still permitted for this rental order while it is a reservation. It is your responsibility to confirm correct rental information on the most up to date / recent reservation. Any change not reflected on the reservation will not be honoured.

Prior to pickup or delivery, the credit card on file for the reservation will be charged the outstanding balance amount of the rental order. This will notify our dispatch team to clean, pack and conduct a quality review of the rental items. Items will be ready for delivery or self pick-up by the scheduled order out date. It is your responsibility to confirm correct rental information upon self-pickup or delivery.

Lost or damaged items

Upon return of your rental items our team will conduct a thorough review of the items returned. If there are any items missing from the return or damaged beyond the point of use there will be a replacement charge applied to your credit card on file. For any lines with stains that we are unable to get out including candle wax, burns, tears etc a replacement charge will be applied. You will be notified of any charges for lost or damaged items above $65 prior to the charge being applied.

Item Care

Storage: Store all equipment in an area protected from theft, vandalism or weather

Linens: Shake linen free of debris and food particles. Linens must be returned in linen bag provided. Glassware: Empty glasses of all liquids and return in their original racks/crates.

Flatware: Large food debris to be cleared off all flatware and place in crates as received. Dishes: Scrape plates clear of all food, rinse and place in the shipping crates as received.

No adhesives, glitter or sparkles are to be used on any items. Returned items must be free of wax, excessive food, garbage, tape and pins/staples. Chair cover ties and sashes must be undone prior to return to avoid an untying fee. Wet items should be dried before being placed in bags for return or mold will form. Wax, sparkles, and mold will always ruin linen and result in charges being applied.

Placing rentals in the incorrect racks/crates can result in breakage and will be charged accordingly. The replacement cost for storage bags, rack, and crates not returned will be applied. By Providing your credit card information and therefore confirming you order you consent to out terms and agreements outlined above. 

By confirming your order you agree to all terms listed above