Policies

Quotes

Stock is not reserved when you call or submit a quote online. Quotes are estimates only, and One Stop Party Rentals reserves the right to correct errors or omissions at its sole discretion.
Stock is reserved for your event only after you confirm your order with a credit card.

Order Changes

We recommend ordering as many settings as invitations sent, to ensure you have the quantities you need.
We require 14 days’ notice if you wish to reduce your order. Once an order has been pulled or loaded, items cannot be removed. When you reserve an item, we guarantee it for your event and will not rent it to another customer.
You may add items to your order if they are available.

Order Cancellations

Our reduction policy is 14 days from the delivery date. Reductions or cancellations after this period will result in forfeiture of your deposit.
There is no cancellation on barbecues, tents, or wedding chairs less than 30 days before the event.
Specialty item orders cannot be cancelled at any time.

Payment

  • A 20% deposit is required when making a reservation.

  • The balance is due 7 days before pick-up.

  • For deliveries, the balance will be charged to the credit card used for the reservation up to 7 days before delivery.

  • We accept cash, debit, MasterCard, and Visa.

  • We do not accept AMEX, money wiring, or e-Transfers.

Security Deposit

A 25% security deposit is charged on all orders at final payment. This will be automatically refunded once all items are returned in good condition.

Equipment Care

You are responsible for all items from the time you receive them until the time they are returned, including protection from theft and weather damage.
If transporting items yourself, truck beds must be tarped, with a second tarp for rain protection. Please inform us of any special circumstances so we can offer solutions.

Tents & Canopies

  • Must be paid in full 30 days prior to your event.

  • Tents are for sunshade or light rain protection only — not for extreme weather.

  • Cancellations due to dry weather are not permitted, as tent supply is limited.

Return Instructions

Dishes & Glassware

  • Rinse or scrape free of food before returning.

  • Pack in provided tubs; do not overfill.

  • Keep cutlery separate in original containers.

  • Return glasses wet-side up in their racks.

  • Empty coffee urns of all liquid and grounds.

Linens

  • Return dry and refuse-free in original packaging or provided laundry bags.

  • Spot-treat wet stains with cold water or club soda only — do not launder.

  • Linens with burns, holes, wax, or permanent stains will be billed at replacement cost.

Chafers

  • Inserts must be returned free of all food.

Barbecues & Grills

  • Provided with foil lining for easy cleaning.

  • Burn off grills and remove foil before returning.

  • Additional cleaning charges ($25–$30) apply if not returned in this condition.

Replacement of Lost or Damaged Items

Please check your order upon receipt to ensure all items and styles match your invoice. Contact us immediately if there are any discrepancies so we can correct them before your event.
Items not returned will be billed at replacement cost (e.g., plates up to $15 each, dinner knives up to $14.50 each).
If you notify us of missing or damaged items only upon return, they will be considered lost or damaged by you.

Once items are cleaned and counted, we will notify you of any losses or breakages. You will have 2–4 days to search your home or venue before charges are applied to your credit card.