Product Replacement and damage

In the event of damage or loss of any rental item, the client is responsible for paying the replacement cost.
Please inspect your order upon receipt and notify us within 12 hours if there are any issues.

All orders are checked at least twice — often three times — before dispatch to ensure accuracy and to avoid any disruption to your event.

If you have concerns about the replacement cost of any item, please contact our sales team for details before accepting the rental agreement.

Pricing Information

Most of the rental items we carry, including our glassware, are commercial grade and not available for purchase individually. In many cases, if a single piece is damaged, we are required to replace the entire set it came from — often in quantities of 8 to 12.

Because these sets are designed for professional event use, they are more durable and of higher quality than standard retail products. This also means the replacement cost may be higher than typical retail prices, as it reflects the cost of replacing the full commercial-grade set, not just one item.

Estimated Replacement Costs

(Prices are per piece unless otherwise stated)

Cutlery

  • Stream Cutlery – $8.50

  • Gold Cutlery – $18.50

  • Lumos Cutlery – $12.50

  • Westgate Cutlery – $14.50

  • Silver Classic Cutlery – $14.50

  • Square Ended Cutlery – $12.50

  • Serving Utensils – $18.50 to $32.50 each

Dinnerware

  • General dinnerware – $7.50 to $26.50 (depending on style/size)

Square Plates

  • 10" Dinner Plate – $22.00

  • 8" Side Plate – $18.00

  • 6.25" Side Plate – $16.50

Charger Plates – $12.50 each

Gold Rimmed Dinnerware – $9.50 to $24.50

Linens

  • Napkins – $7.50 each

  • Placemats – $12.50 each

  • Tablecloths (coloured linen surcharge: +$8 to $12 each)

    • 90"x156" Rectangular / 132" Round – $49.50

    • 90"x132" Rectangular / 120" Round – $46.50

    • 60"x120" Rectangular / 90" Round – $38.50

  • Hangers – $1.50 each (if not returned)

  • Runners – $9.50 to $30.00 (varies by colour/material)

  • Sashes – $4.50 to $9.50 (narrow organza to broad chiffon/satin)

  • Spandex Chair Covers – $28.00 (holes, tears, or mould = full replacement)

  • Spandex Table Covers – $42.50 (holes, tears, stains, marks, or mould = full replacement)

  • Linen Bags – $38.50 each

Glassware

  • $9.50 to $24.95 (varies by style)

Umbrellas

  • Large – $38.50

  • Medium – $28.00

Chairs

  • Resin Chair – $75.00 | Cushion only – $32.00

  • Plastic Folding Chair – $45.00

  • Cross Back Chair – $225.00 | Cushion only – $32.00

  • Cross Back Bar Stool – $385.00

  • Brown Wood Wedding Chair – $125.00 | Cushion only – $32.00

Tables

  • 6ft Table / 6ft Bi-fold Table – $185.00

  • 8ft Table / 8ft Bi-fold Table – $205.00

Tents

  • Tents will be sent to the manufacturer for repair; repairs may take 2–3 weeks.

  • You will be charged the full amount of the repair bill.

  • Tents not returned in their covers, or returned dirty/damaged, will be professionally cleaned and the cost billed to the client.

BBQ

  • BBQ Knobs – $30.00 each

Cleaning Charges

A reasonable cleaning fee will be charged for equipment returned dirty.

Unrentable Items

We reserve the right to charge replacement fees for any item returned in “unrentable” condition due to damage during your rental period.

  • Photos of damaged items will be emailed to you.

  • Items will be kept on-site for 14 days for your inspection or pickup.

  • After 14 days, damaged items will be discarded.

Please contact our sales team with any questions before signing the rental contract or providing payment. By confirming your order, you agree to all terms in the rental contract, including the replacement fees listed above for any damaged or lost items.