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Product Replacement

In the event of damage or loss of one of our rental products the client will be responsible for the replacement cost of the rental item. Please let us know within 4 hours of receiving your order if there are any problems. All our orders get checked twice if not 3 times before it's dispatched to insure that we do not disappoint you or spoil your event.

Estimated replacement value of some of our items will be listed below

Cutlery: 

  • Stream Cutlery $8.50 per piece 
  • Gold Cutlery $18.50 per piece 
  • Commercial Silver Cutlery $12.00-15.00  per piece depending on the style.

Tablecloths: Price varies for coloured linens + ($8 - $12) per item

      Napkins $4.50 each

  • 90"x 156" rectangular and 132" Round $49.50 each 
  • 90"x 132" rectangular and 120" Round $46.50 each
  • 60"x 120"  rectangular and 90" Round $38.50 each

Glasses: 

  • Glass replacement cost vary depending on the glass. Prices range from $9.50-$24.95 

Tents: 

  • Tents will be sent back to the manufacturer for repair and may take up to 2-3 weeks to receive the repair bill. You will be charged the full amount of the tent repair bill. 

We reserve the right to charge the replacement fee if we feel that the rental items returned are deemed "unrentable" due to damage from your rental period. 

Please contact our sales team with any questions prior to agreeing to our rental contract.